Q1. What is Thriwe?
Thriwe is a consumer benefits marketplace that is OneAssist’s partner in providing certain lifestyle benefits to OneAssist’s customers.

Q2. How do I see my benefits?
Just log in to oneassist.thriwe.com with your OA ID (sent to you in your welcome email). You will receive an OTP on the registered mobile number. Using both you will be able to see the benefits you are eligible for.

Q3. Where to raise any issues regarding vouchers generation?
Please reach out to customer.care@thriwe.com or call toll-free 1800 208 7899 (Mon-Fri, 9 AM to 7 PM) for any clarifications/queries or grievances. They will do the best they can to assist you.

Q4. Why do I need a OneAssist plan?
In a digital world where we feel we have lost control, OA puts the control back in your hand by monitoring your data in the dark web and instantly alerting for any breaches, helping you block assets in just one call if needed, providing end to end financial protection and making sure you stay on top of your financial health by monthly credit score reports.

Q5. Why is it important to secure my financial assets?
Nowadays, it is imperative to secure your financial assets since we all keep multiple credit and debit cards and make payments using so many various instruments like UPI, m-wallets, and internet banking. Also, one single act of fraud or skimming can push you monetarily back. So, it’s always better to be safe than sorry!

Q5. How many and what type of cards can I register?
There is no restriction on the number of cards you can register. You can register as many cards as you carry. You can register all your Bank Cards - credit, debit, forex, and prepaid cards.

Q6. Which helpline numbers to use in case I’m stuck by an emergency?
A simple and fast solution to block all cards is just one phone call away. Simply call on 1800 123 3330 (India toll-free) or on (0) 8080-333-333 and OneAssist will get all your cards blocked if lost/stolen. These numbers are available 24X7 round the year and can be reached from anywhere in the world.

Q7. Is the OneAssist plan useful even when I’m not using M-Wallets or UPIs?
Yes, as a OneAssist insured, you’re provided pre-reporting bank cards fraud cover, UPI cover, m-wallet, and internet banking cover. Even when you don’t use an M-Wallet or a UPI account right now, you may need one in the future. So, be rest assured & subscribe to our plans to secure your future.

Q8. How to make a claim?
Once you call up for a claim, OneAssist will send you a claim form. You just need to fill the form and return it with the required supporting documents to expedite the claim process.

Q9. What is the asset Blocking service?
When you lose your wallet, you need to get in touch with multiple banks to block your various credit and debit cards. Imagine if you are traveling and if you don't have the numbers of the Banks or don't have the card numbers available with you to block the cards. Similarly, when you lose your phone or in case of thefts via UPI, m-wallets, etc, you need to temporarily block your accounts to ensure your entire accounts do not get swiped off. In order to ensure that our customers are protected in such situations, OneAssist provides a simple and fast solution to block all assets - just call OneAssist on 1800 123 3330 (India toll-free) or on (0) 8080-333-333. Our numbers are available 24X7 round the year and can be reached from anywhere in the world.

Q10. What are the details that I need to update for registering a Card?
We need very basic data that cannot be used for any fraudulent transaction on your card. For registration, we only require your card number, the issuing bank name, and your name as it appears on the card. Do note that we do not ask for your card expiry date and CVV no. for card registration.

Q11. Can someone else call on my behalf?
For security reasons and to safeguard your interests, we recommend that you must call us to block your cards & do all actions on OA platforms using your registered email ID & phone number.

Q12. How will I know that my asset has been blocked?
OneAssist will send you a communication confirming the blocking of assets with reference numbers wherever available from the Bank or the provider. Your peace of mind is our priority and we will endeavor to block all your lost assets very quickly. Some card issuers may also send you a separate confirmation on your registered phone number (registered with the Bank) about the card blocking request.

Q13. Which are the M-Wallet service providers that OneAssist covers?
Please refer to the link https://www.rbi.org.in/SCRIPTs/PublicationsView.aspx?id=12043
Entities under ‘Pre-paid Payment Instruments’ and bank-backed M-Wallets and their Apps are applicable for M-Wallet protection cover under OA.
You are eligible to cover all these M-Wallets provided that the registered mobile number of these M-Wallet accounts is the same as the mobile number registered with OneAssist
 

Q: How would I redeem the offer:
A: Steps to Redeem:
Step 1: Log in to HSBCjoiningoffers.thriwe.com
Step 2: Select the Complimentary/Discounted Health Benefit and Generate the coupon code Step 3: Click on the Medibuddy link provided on the website
Step 4: You will be redirected to Medibuddy’s website/App
Step 5 (a) : (for Complimentary Health Check-Up) – Select the assigned package
Step 5 (b): (for discounted Health Check-Up) - Select a category, select the most preferable package and schedule the appointment.
Step 6: Fill in the basic details and once you are asked for the payment, proceed ahead by applying the coupon code and making the payment (only in the case of discounted benefit).
Step 7: Once the checkout is completed, You will get confirmation over your mail.

Q: How many times can I avail this benefit?
A: It can be availed once during the validity of the membership

Q: I am an existing user of Medibuddy, can I still avail it?
A: Yes, existing members/users of Medibuddy can avail it.

Q: Can I reschedule the appointment for Lab tests once booked?
A: Yes, the scheduled booking can be canceled without any extra cost if it’s done within 6hrs of the scheduled time.

Q: Can I cancel the appointment for Lab tests once booked?
A: Yes it can be canceled before 6hrs and the selected package price will be credited to Medibuddy’s wallet which can be utilized later.

Q: What if I cancel/reschedule within 6 Hrs of the scheduled appointment?
A: Scheduled appointments will not be able to get canceled/rescheduled.

Q: When will I get the report/s?
A: You will get the report/s within 24-48 Hrs from the time of collection of the sample.

Q: Can I choose my preferred Lab for sample collection?
A: Medibuddy has tie-up with over 200 approved diagnostic centers, covering 1200+ pin codes. And the sample will be collected by verified experts of Medibuddy and the report will be generated by the available Lab nearer to your area.

Q: On how many devices can I avail this offer?
A: Zomato Pro membership can be used only on a single mobile device at a time and may not be used in respect of multiple devices with a single registered email.

Q: If I have an existing offer can I combine all of them and avail them?
A: No, Zomato Pro cannot be combined with other offers.

Q: Can I avail Zomato pro on any special occasion?
A: No, Zomato Pro is not valid for a special occasion (Valentine's Day, Christmas Eve / Christmas Day, New Year's Eve / New Year's Day, Diwali Eve / Diwali Day, Durga Puja (applicable in WB), Pongal (applicable in TN), or on days prohibited by law or applicable regulations.
 

Q: If I am an existing user, could I avail this offer?
A: Flat 30% off is available on first order on pharma easy. 20% + 10% cashback is available on first order

Q: What do you mean by a new user?
A: the new user is anyone who hasn't ordered anything till now from pharmeasy.

Q: What do you mean by flat 30% off on first medicine orders?
A: This offer of flat 30% off is only applicable for new user and existing users 15% +10 % cashback is available on all medicine offer with a minimum card value of Rs1199.

Q: If I have an additional promo code, could it be used along with this voucher?
A: No, this offer cannot be combined with any other existing offer.
 
Q: Can this offer be applied to health checkups or medical offers?
A: No, the discounts are only applicable for delivery

Q: What if my card balance Is less than 1199 can I still use it?
A: No, the minimum card balance should be a minimum of Rs 1199.

Q: I am a new user I have already received 30% off can I still avail of the new 30% off?
A: No, the 30%off can only be availed on the first order only.

Q: How does cashback works?
A: Once the order is delivered 10 % will be credited back to the pharmeasy wallet of the client

Q: Can I avail this offer multiple times?
A: No, this offer can only be availed once by a new user. Remove
5Zomato Pro - 3 Months MembershipQ: On how many devices can I avail this offer?
A: Zomato Pro membership can be used only on a single mobile device at a time and may not be used in respect of multiple devices with a single registered email.

Q: If I have an existing offer can I combine all of them and avail them?
A: No, Zomato Pro cannot be combined with other offers.

Q: Can I avail Zomato pro on any special occasion?
A: No, Zomato Pro is not valid for a special occasion (Valentine's Day, Christmas Eve / Christmas Day, New Year's Eve / New Year's Day, Diwali Eve / Diwali Day, Durga Puja (applicable in WB), Pongal (applicable in TN), or on days prohibited by law or applicable regulations.

Q: Is the offer available on all the products on the website?
A: Offer is available only on specific products and on the specified redemption link.

Q: How many times can I avail this offer?
A: One Coupon can only be used once.

Q: If I have an existing offer from Ajio can I combine it with the new offer?
A: No, Offer cannot be combined with any other promotional offers offered by Thriwe or AJIO.

Q: Can I use two vouchers of INR 600 together?
A: No. Multiple coupons of the same offer cannot be clubbed in a single order.

Q: Can I avail of this offer on any brand or clothing on Myntra?
A: No, the offer is valid only on the catalogue listed in the redemption link.

Q: How many times can I use this code?
A: The code can be used once per month.

Q: If I want to use the offer on any outlet, will it be possible?
A: No, This offer is not valid at any of the alliance partner retail outlets/stores it can only be used on the redemption link.

Q: Can I use two vouchers of INR 300 together?
A: No. Multiple coupons of the same offer cannot be clubbed in a single order.

Q: Can I encash the offer?
A: In no case, whatsoever, can the discount amount be refunded, encashed, or partly encashed.